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Trust the Industry Leader for Your Service Needs
Turning to an industry leader with decades of experience,
integrity and exacting standards for service delivery is the
best way to ensure the availability and efficiency of your
business-critical systems. The services team at Emerson
Network Power is factory trained and authorized to service
all Liebert
®
power equipment, as well as provide integrated
service solutions for your entire data center infrastructure.
Hundreds of customer engineers are located throughout the
United States, and each receive more than 450 hours of
technical training and completes a minimum of 12 hours of
safety training a year.
Our service team has industry-leading safety ratings from the
Occupational Safety and Health Administration, as well as
world-class customer satisfaction and loyalty scores.
Seven strategically located warehouses and parts hubs with
$10 million in inventory allow our service team to get the
right part to the right place at the right time. Nearly 100
percent of emergency parts orders are delivered in less than
24 hours.
Average response time to an emergency call is less than two
hours, and on average, calls to 1-800-LIEBERT are resolved in
less than three minutes. In fact, 70 percent of calls are
resolved over the phone without the need for an on-site visit.
Protect Your Bottom Line
As organizations become increasingly dependent on IT systems
to support business-critical applications, the reliability of power
systems is paramount. Downtime is simply not an option,
especially when the average cost of unplanned downtime is
approaching $8,000 per minute.
One of the best ways to protect your bottom line is through
preventive maintenance. An Emerson study on the relationship
between preventive maintenance (PM) and UPS reliability showed
that regular PM visits performed by the Original Equipment
Manufacturer increased the Mean Time Between Failures (MTBF).
For instance, the MTBF for a system that receives 2-4 PM visits is
23-51 times greater than a system that receives zero PM visits.
Enhance Protection with Remote Service Delivery
As part of a preventive maintenance program, remote service
delivery has also proven to be instrumental in extending MTBF in
addition to improving Mean Time To Repair (MTTR). By utilizing
the LIFE™ technology embedded into your UPS, you can have the
benefit of continuous monitoring by infrastructure specialists;
data analysis by product and engineering experts; and corrective
action by highly trained customer engineers and field technicians.
Preventive maintenance on your UPS and supporting
infrastructure is essential for avoiding unplanned outages, but
by leveraging remote diagnostics and other remote services
through embedded LIFE technology, a notably higher level
of service is possible.
Number of Annual Preventive Maintenance Visits
Times Better
Increase in MTBF When Compared to No Preventive Maintenance
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